Website terms

Website Terms & Conditions

General conditions governing use of this website, including product information, technical specifications, sourcing inquiries, application guides and commercial ingredient information.

Frequently asked

Questions about product and commercial information

Are website product descriptions binding specifications?

No. Website descriptions are general information. Commercial purchases should be based on the applicable quotation, current product specification, certificate of analysis and other transaction-specific documentation.

Are Brix, acidity and pH values shown on the site guaranteed?

Not unless the values are incorporated into an applicable written product specification or commercial agreement. Natural fruit ingredients vary by variety, crop, origin and processing method.

Is product availability guaranteed?

No. Availability, country of origin, crop, packaging, certification, minimum order quantity, price and lead time can change. Current availability should be confirmed through a quotation.

Can I rely on application articles as regulatory advice?

No. Application articles provide general educational and technical information and do not replace regulatory, legal, food-safety, quality or professional formulation review.

Are the industrial applications listed for a product guaranteed uses?

No. Application references describe potential uses. Customers should validate ingredient performance in their own formulations, equipment, processes, packaging and shelf-life programs.

Does an organic or other certification mentioned on the site apply to every product?

No. Certification status can vary by fruit, supplier, origin and production facility. Current certification documentation should be requested for the exact commercial product.

Does submitting a sourcing inquiry create an order?

No. A website inquiry is a request for information. Commercial terms are established separately through quotations, order confirmations, contracts or other written transaction documentation.

How are commercial terms established?

Price, minimum order, packaging, origin, freight, lead time, payment and other commercial conditions are established through the applicable quotation, order confirmation, purchase agreement or other written agreement.

What documentation should I review before purchasing?

Depending on the product, review the current specification, certificate of analysis, ingredient and allergen statement, microbiological specification, country of origin, storage requirements and any required organic, Kosher, Halal or other certification documentation.